Training Administrator
​Ohio
2023/02 -
Present
Delivers acquisition and logistics Professional Continuing Education by coordinating with 20 faculty members and 60+ staff across 31 locations, successfully scheduling 233 classes annually. Manages comprehensive scheduling operations by researching and coordinating with faculty and staff to ensure accurate, efficient class scheduling across all available data sources. Oversees scheduling and management of school facilities, classrooms, and equipment while ensuring reliable registration, student accounting, and data integrity for 3,200 students completing 26 courses annually.
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Zero discrepancies executing $120K+ on 40+ gov credit card purchases annually for books, software, educational materials, and office supplies.
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Manages $70K+ in tuition for 80+ students annually, maintaining 100% accuracy & financial compliance.
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Develops instructor training & documentation on student database retrieval, reducing errors & improving outcome.
Advanced Medical Support Assistant
-Veterans Administration Community-Based Outpatient Clinic
Cincinatti – Ohio
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2022/04 -
2022/09
Collaborated with CBOC programs, services, and interprofessional care teams to ensure timely access to care and meet Veterans’ needs through multiple contact modalities, including in-person, telephone, and secure messaging. Managed high-volume patient communications by answering phones, secure messages, and chats; greeted Veterans; relayed messages to appropriate internal and external staff; and scheduled appointments. Interpreted and verified provider orders in compliance with VHA national scheduling guidelines.
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Completed 8 hours of advanced training resulting in streamlined issue resolution & improved patient satisfaction.
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Coordinated with IT, restoring campus phone service within one hour & minimizing customer impact.
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Verified & corrected 30+ facility office extensions across campus, ensuring accurate contact info for staff & patients.
Superintendent, Readiness Reporting (Program Manager)
-HQ Air Force Materiel Command
Wright-Patterson AFB – Ohio
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2017/07 -
2013/01
Led HQ Readiness Reporting program as primary point of contact for 12 subordinate locations; served as policy and compliance subject matter expert, trainer, and coach for 70 functional managers. Conducted continuous research and data analysis, delivering monthly optimization recommendations to 4-Star Generals and senior stakeholders. Coordinated and set up classified video teleconferences for Generals and senior leadership. Evaluated internal processes and designed improvement plans to streamline operations and reduce administrative costs.
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Executed training for 300+ members across 12 locations, maintaining on-time completion of program requirements.
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Implemented optimized records management tools and processes, improving data security and integrity.
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Executed quality assurance and validation processes that improved data accuracy and consistency.
Command Center Emergency Controller,
(Multiple Air Base / Headquarters Command Center)
-HQ Air Force Materiel Command
Wright-Patterson AFB – Ohio
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2013/01 -
2012/07
Mentored & trained 14 personnel in a 24/7 operations center supporting local base & HQ for multiple subordinate installations. Managed Giant Voice notification system, delivering timely alerts to 30K+ personnel during emergencies & critical events. Rapidly relayed time-sensitive critical data between senior officers, subordinate units, and the Pentagon.
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Completed rapid-response emergency and alert checklists to ensure timely dissemination of critical information to stakeholders and senior leadership across one primary and seven subordinate bases.
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Managed secure transmission of Emergency Action Orders and critical reports involving DEFCON status changes and sensitive military information across multiple locations.
Superintendent,
Air Mobility Control Center
-724th Air Mobility Squadron
Aviano Air Base – Italy
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2012/07 -
2007/02
Led six-person aviation control center team with accountability for training compliance & rapid coordination of lodging, transportation, and sustenance for transient aircrews. Coordinated mission execution with aerial port passenger & cargo services, ground support, base operations, weather, commercial airline reps, & higher headquarters flight managers.
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Administered and maintained security clearance records and program compliance for 55 personnel.
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Insured advanced touchscreen IT system install completion in time for rapid aircraft traffic surge for Libya invasion.
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Trained team on quick-reaction safety & security procedures protecting 55 personnel & $12M in aviation assets.
Non-Commissioned Officer in Charge, Mission Reliability (Program Analyst)
-HQ Air Mobility Command
Scott AFB – Illinois
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2007/02 -
2005/03
Owner of two Policy and Procedure publications for appropriate oversight of Air Force cargo aircraft and missions. Analyzed, interpreted, and delivered guidance to hundreds of users across multiple locations to ensure compliance with policy and procedure protocols. Teamed effectively with designated stakeholders and leadership teams to coordinate and execute all publication changes and revisions. Arbitrated and assigned deviation codes for 20+ locations.
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Led compliance inspection teams for off-site audits, ensuring adherence to regulatory and operational standards.
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Produced monthly cargo mission reliability briefings for a 4-Star General, translating complex operational data.
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Authored formal cargo mission reliability procedures and responses for the House Armed Services Committee.
Cargo Aircraft Flight Follower
-Operation Deep Freeze
McMurdo Station – Antarctica
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2005/03 -
2004/12
Coordinated movement of all Air Force cargo flights in Antarctica, providing 24/7 operational support for LC-130 and C-17 aircraft. Worked with a diverse cohort of scientific and military personnel supporting the National Science Foundation and Operation Deep Freeze at McMurdo Station. Maintained accurate, real-time aircraft movement updates in proprietary IT system to ensure mission accurate visibility & records.
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Executed 300+ missions moving 1,400+ passengers & 3.5M+ LBs of cargo for new South Pole Station construction.
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Coordinated medical evacuation from Antarctica to New Zealand; ensured immediate & successful patient care.
Supervisor,
Mobility Aircraft Mission Control Center
-HQ Air Mobility Command
Scott AFB – Illinois
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2004/12 -
2003/10
Led 15 controller team providing support for 400+ Air Force global cargo flights daily. Managed Presidential airlift support, fighter aircraft movements, humanitarian & natural disaster support, emergency medical evacuations, & movement of senators & cabinet members. Communicated w/ aircrews via satellite phone & radio to resolve inflight emergencies, re-routes, & international diplomatic clearances. Ensured initial & routine training proficiency & supervision of 4 controllers.
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Orchestrated humanitarian missions deploying 140 Marines & delivering 300+ tons of cargo for Haiti disaster relief.
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Rapidly coordinated no-notice air-refueling mission execution preventing C-5 diversion due to low-fuel warning.
Craftsman,
Depot Aircraft Electrical & Environmental Systems
-649th Combat Logistics Support Squadron
Hill AFB – Utah
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2003/10 -
2001/07
Interpreted engineering blueprints to rebuild crash- and battle-damaged F-16 and A-10 aircraft, restoring airworthiness. Performed sheet metal and field repairs to enable safe recovery of battle-damaged aircraft. Diagnosed and corrected complex electrical malfunctions using schematics and wiring diagrams. Researched, sourced, and ordered aircraft parts and components to support maintenance. Deployed to multiple locations to execute electrical system upgrades on operational aircraft.
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Performed first-ever F-16D situational awareness data link field upgrade, finishing one day early & saving over $6K.
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Instrumental in crash-damaged A-10 rebuild; installed 10 wire harnesses ensuring completion ahead of schedule.
Journeyman,
Aircraft Electrical & Environmental Systems
-48th Component Repair Squadron
Royal Air Force Lakenheath – United Kingdom
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2001/07 -
1998/02
Conducted periodic inspections & repairs on 84 F-15 aircraft, sustaining fleet readiness. Troubleshot & repaired electrical components, cryogenic systems, & aircraft batteries. Maintained on-time calibration of diagnostic & test equipment to support safe & reliable maintenance operations. Ensured accurate completion of critical training & maintenance records.
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Diagnosed & repaired test stand wiring faults, restoring continuous IDG testing for three fighter squadrons.
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Developed enhanced inspections after identifying previously undetected heat exchanger cracks on 90% of F-15C’s.